It's 2pm on Sunday. The phone goes. I run in from the garden where I'm having lunch with friends. And trip over the pup on the way and nearly go flying, but I was expecting a call and needed to answer. It was not the call I expected but went like this (verbatim):
Caller: "Are you the flower company?"
Me: "Yes." (it seemed the easiest answer)
Caller: "Can you send flowers for me to arrive tomorrow?"
Me: "I'm afraid that isn't possible."
Caller: "No need to be rude." And she put the phone down.
Um, she phoned on Sunday lunchtime. With not even an excuse me for bothering you at the weekend or any kind of little politenesses......